2025-01-02
Here at [Your Company Name], we're passionate about providing unforgettable water sports experiences. Whether you're conquering towering waves on a surfboard, diving into crystal-clear waters, or kayaking through serene mangroves, we want your adventure to be as smooth and enjoyable as possible.
But life happens! Unexpected circumstances can sometimes derail our best-laid plans. That's why we've crafted a clear and transparent cancellation and refund policy designed with your peace of mind in mind.
Cancellations - Giving You Flexibility:
We understand that things come up. That's why we offer the following cancellation options:
More Than 7 Days Notice: Cancel your booking more than 7 days before your activity, and you'll receive a full refund, minus any non-refundable third-party fees (e.g., park entry fees).
Between 3 - 7 Days Notice: Cancel within this window, and we'll gladly offer you a credit for the full value of your booking. This credit can be used towards a future water sports adventure with us – explore new activities or reschedule your original trip!
Less Than 3 Days Notice: If you need to cancel closer to your activity date, we encourage you to reach out as soon as possible. While we may not be able to offer a full refund, we'll do our best to find a solution that works for both parties.
Refunds - Getting Your Money Back:
Once your cancellation is processed, refunds will be issued back to the original payment method within [Number] business days.
Important Considerations:
Making Your Booking Stress-Free:
We believe in transparency and fairness. When you book with us, you can rest assured that you're protected by a clear cancellation and refund policy. Feel free to reach out to our friendly customer service team if you have any questions or need assistance with your booking. We're here to help ensure your water sports adventure is everything you dreamed of!
Here at [Your Company Name], we're passionate about providing unforgettable water sports experiences. Whether you're conquering towering waves on a surfboard, diving into crystal-clear waters, or kayaking through serene mangroves, we want your adventure to be as smooth and enjoyable as possible.
But life happens! Unexpected circumstances can sometimes derail our best-laid plans. That's why we've crafted a clear and transparent cancellation and refund policy designed with your peace of mind in mind.
Cancellations - Giving You Flexibility:
We understand that things come up. That's why we offer the following cancellation options:
More Than 7 Days Notice: Cancel your booking more than 7 days before your activity, and you'll receive a full refund, minus any non-refundable third-party fees (e.g., park entry fees).
Example: Sarah booked a thrilling jet ski tour for next week with her friends. However, due to a sudden work commitment, she needs to reschedule. By cancelling more than 7 days in advance, she receives a full refund minus the $20 park entrance fee, allowing her to re-book for a later date.
Between 3 - 7 Days Notice: Cancel within this window, and we'll gladly offer you a credit for the full value of your booking. This credit can be used towards a future water sports adventure with us – explore new activities or reschedule your original trip!
Example: Mark was looking forward to trying out our stand-up paddleboarding excursion. But unfortunately, he caught a nasty flu bug and needs to postpone his activity. Cancelling within 3-7 days gives him credit for the full amount, allowing him to choose a different water sport or reschedule his paddleboarding adventure once he's feeling better.
Less Than 3 Days Notice: If you need to cancel closer to your activity date, we encourage you to reach out as soon as possible. While we may not be able to offer a full refund, we'll do our best to find a solution that works for both parties.
Example: John was excited about taking his family on a dolphin watching tour. However, the day before the trip, his wife’s grandmother fell ill and they need to rush out of town to help care for her. Despite cancelling last minute, John contacts our customer service team. While he doesn't receive a full refund, we work with him to find alternative options like a future family excursion or credit towards another activity.
Refunds - Getting Your Money Back:
Once your cancellation is processed, refunds will be issued back to the original payment method within [Number] business days.
Important Considerations:
Weather-Related Cancellations: Safety is paramount! If we need to cancel an activity due to inclement weather, you'll receive a full refund or credit, regardless of notice. We'll always notify you as soon as possible if a cancellation is necessary. Example: A sudden storm rolled in right before our scheduled kayaking trip. The safety of our guests is our priority, so we make the decision to cancel the activity. All participants receive a full refund or credit for their booking, and they're offered alternative date options once the weather clears.
Force Majeure Events: In the unlikely event of unforeseen circumstances beyond our control (e.g., natural disasters), we reserve the right to cancel activities with full refunds issued.
Making Your Booking Stress-Free:
We believe in transparency and fairness. When you book with us, you can rest assured that you're protected by a clear cancellation and refund policy. Feel free to reach out to our friendly customer service team if you have any questions or need assistance with your booking. We're here to help ensure your water sports adventure is everything you dreamed of!
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